Customer information
Shipping & delivery
Severon is operated by VICTORIA SOUVENIR LIMITED.
Company number 08323761 · Registered in the United Kingdom.
Registered office: 20 Museum Street, London, England, WC1A 1JN, United Kingdom.
Free delivery to the European Union
Standard delivery to EU destinations is free, with no minimum order value. We dispatch from London, United Kingdom. The United Kingdom is outside the EU customs territory.
Processing and delivery time
Allow 1 working day for order processing, followed by an estimated 3–5 working days for delivery after dispatch: an estimated 4–6 working days overall. Working days exclude weekends and public holidays. The order confirmation shows indicative arrival dates.
Customs clearance, public holidays, remote destinations and carrier disruption may add time. Delivery dates are estimates. If your order has not arrived within the agreed period, contact support@severon.shop with the order number.
Import charges are covered
We pay import VAT, customs duties and carrier customs-clearance fees for EU orders dispatched from the UK. You do not pay a separate import bill on top of the total shown at checkout. If a carrier asks you for an import payment, contact us before paying so we can resolve it. If you have already paid, send the notice and proof of payment so we can reimburse covered import charges.
Payment on delivery
Place your order online and pay the displayed total when the parcel is delivered. No online payment or card details are collected at checkout. The payment method available at the door depends on the carrier service; contact us if you need to confirm a particular method before ordering.
Carrier
DPD is one of the delivery services used for our shipments. The final carrier service and available method of payment at delivery depend on the destination and the service arranged for the parcel. Contact us before ordering if you need a specific delivery or payment arrangement.
Address and delivery problems
Enter a complete address, postal code and telephone number so the carrier can deliver. Contact us promptly if an address needs correcting. If a parcel is lost, damaged or delayed, contact the seller; the risk generally remains with us until you or your nominated recipient takes physical possession, subject to applicable law.
Your rights
Nothing in these terms removes mandatory EU consumer rights. Read the returns policy for the 30-day store return offer and statutory remedies.